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Return Policy

Return & Exchange Policy :

White Stone does NOT offer returns & exchanges at the moment.

And also goods sold are NOT refundable

Wrong OR Defective Products :

We inspect each item before dispatching and pack them with care.

If it really happened, please send us an email with the picture of the defective/ wrong item in 5 days once you received it.

Kindly give us your NAME, ORDER & CONTACT NUMBER in the email as well, we will contact you asap.

Email:w.stonehk@gmail.com

We apologise for any inconveniences caused.


Exchanging Shoes Size  :

White Stone does not provide any refund and exchange, but we offer a one-time sizing exchange in own branded footwear items for up to 5 days after purchase.
*Noted: customers are responsible for all shipping fee